Supporting our Customers “The Right Way” Means Being Intentional at Every Stage
At Digital Diagnostics, we intentionally created the tagline AI the Right Way in reference to the ethical foundation on which our AI-powered diagnostic solution, LumineticsCore®, was developed. However, over time it has come to represent something much broader.
AI the Right Way has expanded to reflect not only how we continue to develop AI, but also how we approach every aspect of our product development and customer partnerships. Starting with asking the right questions, we use the principle of AI the Right Way to guide us through thoughtful implementation, meaningful collaboration, thorough training, and ongoing support for our customers.
Implementation the Right Way
AI the Right Way begins with a thoughtful, intentional implementation process designed to meet customers where they are. We ask questions and invest in learning how we can use our expertise to integrate LumineticsCore into existing care workflows to minimize disruption and maximize benefit. LumineticsCore implementations are led by Digital Diagnostics’ Customer Experience team, your trusted partners who will support you through every step of the process.
Training the Right Way
Successful AI adoption is about more than just technology deployment; it requires comprehensive, practical training that empowers teams to use the technology with confidence and clarity.
As part of the implementation process the Digital Diagnostics team trains existing staff to operate LumineticsCore, starting with an e-learning curriculum that covers everything from the basics of diabetes and eye anatomy to how to perform LumineticsCore exams. Next, on-site, hands-on training is conducted with clinical staff as they perform live exams, helping foster confidence and accuracy from day one. By prioritizing staff comfort, offering education, and reinforcing new workflows, the Customer Experience team helps customers move beyond implementation to confident, consistent use.
Collaboration the Right Way
AI the Right Way is built on partnership, which is why we work alongside customers to ensure our technology delivers ongoing real-world value. Because learning doesn’t stop after implementation, the Customer Experience team offers refresher training as needed to reinforce best practices and adapt to evolving needs over time.
We know that technology installation marks the beginning—not the end—of a successful partnership. Through tailored onboarding, strategic change management, and a continued commitment to collaboration, Digital Diagnostics’ Customer Experience team helps turn adoption into long-term transformation
Ongoing Support the Right Way
Your success is how we measure our success. We are committed to providing responsive, reliable support over the long term, starting with our Customer Experience team who conduct periodic scheduled check-ins to review progress, share performance dashboards, and proactively identify opportunities for improvement. In addition, SphereDx allows providers centralized access to LumineticsCore patient records to simplify data reconciliation and data tracking to aid in the care management of patients. Customers also have access to live chat support that connects them directly with a trained team member for real-time, on-the-spot troubleshooting as questions arise during clinical use.
Engaging in proactive partnership allows us to help our customers continually optimize workflows, maintain efficiency, and expand access to care.
Our commitment to AI the Right Way doesn’t end with innovation. It continues through every partnership and every step of our customers’ success. Supporting our customers “the right way” means being intentional at every stage, from the first conversation through long-term partnership to expanding patient access to care.
Ready to transform care delivery by doing AI the Right Way? Book a demo to see how Digital Diagnostics’ Customer Experience team can help integrate LumineticsCore into your workflow.